- Title: H&M opens new-look small boutique in Berlin, plans more
- Date: 25th October 2019
- Summary: HEAD OF BUSINESS DEVELOPMENT AT H&M LAB ANNA BERGARE IN CONVERSATION WITH EMPLOYEE (SOUNDBITE) (English) HEAD OF BUSINESS DEVELOPMENT AT H&M LAB, ANNA BERGARE, SAYING: "So we wanted to try to be close where people are, and we also wanted to try to be really, really local and learn how to work in smaller spaces. Normally H&M works in much bigger spaces, around 1700 square metres. And this store is only 300 square metres. So it is a test for us to learn to be this big global giant, but also then making us smaller and more relevant and more personal." RED DRESS HANGING ON WALL (SOUNDBITE) (English) HEAD OF BUSINESS DEVELOPMENT AT H&M LAB, ANNA BERGARE, SAYING: "Because we do believe that in a couple of years, half maybe of all apparel purchases in the world will be done through a digital device. But still, we believe that the physical store will be important, maybe even more so important to really build this relationship with the customer. But then, if most of the purchases or half of the purchases are done digitally, then fewer will be done in the store. So probably you will need different kinds of stores as well."
- Embargoed: 8th November 2019 10:41
- Keywords: H&M commerce e-commerce concept store Hennes & Moritz boutique online shopping
- Location: BERLIN, GERMANY
- City: BERLIN, GERMANY
- Country: Germany
- Topics: Company News Markets,Economic Events
- Reuters ID: LVA003B2LFR7X
- Aspect Ratio: 16:9
- Story Text: H&M opened a boutique-like store in a trendy neighbourhood in Berlin on Friday (October 25) that offers yoga classes, a cafe with a garden and space for other brands as the Swedish budget chain seeks a new look to revive flagging sales.
H&M first piloted the idea of a smaller, more upmarket store in its hometown of Stockholm last year and is now bringing the concept to its biggest market of Germany, where it runs 462 of its 4,972 stores worldwide.
The move comes as H&M invests heavily and tries new concepts after years of falling profits and growing inventories due to slowing sales at its core budget stores, recently posting its first rise in quarterly pretax profit in more than two years.
The Berlin store is about a fifth of the size of regular H&M stores and features clothes selected to appeal to local tastes, as well as perfumes, vegan cosmetics, handbags and second-hand garments from partner brands.
"It is a test for us to learn to be this big global giant, but also then making us smaller and more relevant and more personal," said Anna Bergare, head of business development at the H&M Lab, which is testing new concepts and technology.
The new store stocks a limited range of mostly casual womenswear, but also features a few men's jackets and T-shirts and yoga gear aimed at customers attending classes in the store.
It offers innovations such as buttons shoppers can press in changing rooms linked to devices worn by staff and screens in the cafe area where they can search the full H&M range.
Bergare said the store is an attempt to respond to the rise of ecommerce and to tap into a tendency for people to spend more time and money on experiences rather than possessions.
She admitted that the new concept was demanding in terms of staff training and event management but said its success should not just be measured by its sales, but in terms of how it builds relationships with customers, who might later buy online.
If the store gets good traction in Berlin, Bergare said she could imagine opening similar venues in other cities. "There are more cities like Berlin that are super creative and innovative that are these important hubs for a company like H&M, where we could go with this store."
(Production: Holger Koerner, Katie Stephens) - Copyright Holder: REUTERS
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