- Title: Customers disappointed over Samsung's Galaxy Note 7 fiasco
- Date: 11th October 2016
- Summary: SEOUL, SOUTH KOREA (OCTOBER 11, 2016) (REUTERS) PEOPLE LOOKING AT MOBILE PHONES IN STORE SAMSUNG GALAXY NOTE 7 TURNED OFF NEXT TO NOTICE ABOUT SALE SUSPENSION OF SAMSUNG GALAXY NOTE 7 LETTER READING (Korean): "SALE OF SAMSUNG NOTE 7 IS SUSPENDED" SAMSUNG GALAXY NOTE 7 TURNED OFF/ NOTICE ABOUT SALE SUSPENSION OF SAMSUNG GALAXY NOTE 7 SAMSUNG GALAXY NOTE 7 TURNED OFF NEXT TO SIGN READING (Korean): "DEVICE IS UNDER INSPECTION, APOLOGIZE FOR THE INCONVENIENCE" BATTERY CHARGER ATTACHED TO BASE OF SAMSUNG GALAXY NOTE 7 TURNED OFF SIGN READING (Korean): "DEVICE IS UNDER INSPECTION, APOLOGIZE FOR THE INCONVENIENCE" PEOPLE LOOKING MOBILE PHONES (SOUNDBITE) (Korean) 29-YEAR-OLD SOUTH KOREAN, KIM IN-YOUNG, SAYING: "I think that this incident of Samsung halting sales of its Galaxy Note 7 smartphone over the battery explosions has made it difficult for their brand image to be restored, even if a new smartphone is released." VARIOUS OF SAMSUNG GALAXY NOTE 7 TURNED OFF (SOUNDBITE) (Korean) 35-YEAR-OLD SOUTH KOREAN, LEE WON-JIN, SAYING: "I was going to buy this product. It was a flagship model which represented Samsung, but I'm very disappointed with its low quality as a customer who had planned to purchase the product. I hope Samsung will fix the device soon and resume the sale." SAMSUNG GALAXY NOTE 7 TURNED OFF PEOPLE AT MOBILE PHONE STORE
- Embargoed: 26th October 2016 11:22
- Keywords: South Korea Samsung smartphones exploding battery Galaxy Note
- Location: SEOUL, SOUTH KOREA
- City: SEOUL, SOUTH KOREA
- Country: South Korea
- Topics: Company News Markets,Economic Events
- Reuters ID: LVA00153K89XH
- Aspect Ratio: 16:9
- Story Text: Samsung Electronics told customers on Tuesday (October 11) to stop using their Galaxy Note7 smartphones while it investigates reports of fires in the devices, as the tech giant scrambled to contain its worst-ever recall crisis.
Samsung announced the recall of 2.5 million Note 7s in early September following numerous reports of the phones catching fire and on Tuesday the crisis deepened: the company told mobile carriers to stop sales or exchange of the $882 device and asked users to shut off their phones while it investigated new reports of fires in replacement Note 7s.
In South Korea, a sale suspension notice was on display at a mobile phone store in Seoul, where some customers expressed their disappointment with the recall, and their belief that the company's tarnished image would be difficult to restore.
"I was going to buy this product. It was a flagship model which represented Samsung, but I'm very disappointed with its low quality as a customer who had planned to purchase the product. I hope Samsung will fix the device soon and resume the sale," said Lee Won-jin, a customer.
Samsung also faces lawsuits, with at least two consumers taking the company to the court in the United States to claim compensation on damages stemming from the faulty smartphone.
The firm received 92 reports of batteries overheating in the United States, including 26 reports of burns and 55 reports of property damage, according to the U.S. regulator's announcement of the September 15 recall.
- Copyright Holder: REUTERS
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