FAQ


Please feel free to contact us if you have any questions or feedback.


HOW DO I USE THE WEBSITE?

See ‘Help


I REGISTERED WITH SCREENOCEAN BUT CAN'T LOGIN?

Although Screenocean represents multiple collections, you may need to register independently on different sites to satisfy any unique terms, conditions and security measures. Please note that Screenocean.com and Reuters.screenocean.com are independent sites requiring independent registration.

If you have forgotton your password 'Click here'


WHAT INFORMATION DO YOU COLLECT FROM ME?

See ‘Privacy policy


WHAT ARE YOUR TERMS OF USE?

See ‘Terms of use


WHAT ARE YOUR LICENSING TERMS?

See ‘Licensing terms


HOW DO I LICENSE FOOTAGE?

Once you have found the footage you are looking for, you can enquire about licensing. Follow the instructions on ‘Enquiring, ordering and licensing’.


HOW MUCH DOES IT COST?

Price is calculated based on the duration, usage terms, territories and period. You will be prompted for this information on the enquiry form.


WHAT FORMAT IS THE FOOTAGE IN?

The web browsing and downloadable screeners are low resolution HLS files with burnt in timecode (BITC).

The master files are Mp4 (H264+AAC) with bit varying bit rates (8-12Mbps). Other file formats may be available on request.

Depending on the date, device and several other factors, the quality and resolution may vary.


I CAN'T FIND WHAT I'M LOOKING FOR?

Please 'contact us'.


I CAN'T ACCESS ANYTHING DATED FROM THE LAST TWO WEEKS?

Access to Reuters footage during this period will need to be obtained directly from the 'Reuters News Agency'.


CAN YOU PROVIDE RESEARCH?

We have a team of skilled and experienced researchers please 'contact us' if you have research requests.


CAN I GET UNLIMITED ACCESS TO MASTER FOOTAGE FOR MY PROJECT OR ORGANISATION?

Screenocean can offer bulk deals and extended access for customers. Please 'contact us' to discuss your requirments.